The influence of task interruption on individual decision making

An information overload perspective

Cheri Speier, Joseph S Valacich, Iris Vessey

Research output: Contribution to journalArticle

313 Citations (Scopus)

Abstract

Interruptions are a common aspect of the work environment of most organizations. Yet little is known about how interruptions and their characteristics, such as frequency of occurrence, influence decision-making performance of individuals. Consequently, this paper reports the results of two experiments investigating the influence of interruptions on individual decision making. Interruptions were found to improve decision-making performance on simple tasks and to lower performance on complex tasks. For complex tasks, the frequency of interruptions and the dissimilarity of content between the primary and interruption tasks was found to exacerbate this effect. The implications of these results for future research and practice are discussed.

Original languageEnglish (US)
Pages (from-to)337-356
Number of pages20
JournalDecision Sciences
Volume30
Issue number2
StatePublished - Mar 1999
Externally publishedYes

Fingerprint

Decision making
Individual decision making
Information overload
Interruption
Experiments

Keywords

  • And interruptions
  • Decision making
  • Information overload

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Management of Technology and Innovation
  • Strategy and Management

Cite this

The influence of task interruption on individual decision making : An information overload perspective. / Speier, Cheri; Valacich, Joseph S; Vessey, Iris.

In: Decision Sciences, Vol. 30, No. 2, 03.1999, p. 337-356.

Research output: Contribution to journalArticle

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