The influence of the service provider

Linda L. Price, Eric J. Arnould, Sheila L. Deibler

Research output: Contribution to journalArticlepeer-review

266 Scopus citations
Original languageEnglish (US)
Pages (from-to)34-63
Number of pages30
JournalInternational Journal of Service Industry Management
Issue number3
StatePublished - Aug 1 1995

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Strategy and Management
  • Management of Technology and Innovation

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