The management of organizational justice

Russell Cropanzano, David E. Bowen, Stephen W. Gilliland

Research output: Contribution to journalReview articlepeer-review

385 Scopus citations

Abstract

Organizational justice has the potential to create powerful benefits for organizations and employees alike. These include greater trust and commitment, improved job performance, more helpful citizenship behaviors, improved customer satisfaction, and diminished conflict. We demonstrate the management of organizational justice with some suggestions for building fairness into widely used managerial activities. These include hiring, performance appraisal, reward systems, conflict management, and downsizing.

Original languageEnglish (US)
Pages (from-to)34-48
Number of pages15
JournalAcademy of Management Perspectives
Volume21
Issue number4
DOIs
StatePublished - Nov 2007

ASJC Scopus subject areas

  • Business and International Management
  • Strategy and Management
  • Marketing

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