The management of organizational justice

Russell Cropanzano, David E. Bowen, Stephen W Gilliland

Research output: Contribution to journalArticle

318 Citations (Scopus)

Abstract

Organizational justice has the potential to create powerful benefits for organizations and employees alike. These include greater trust and commitment, improved job performance, more helpful citizenship behaviors, improved customer satisfaction, and diminished conflict. We demonstrate the management of organizational justice with some suggestions for building fairness into widely used managerial activities. These include hiring, performance appraisal, reward systems, conflict management, and downsizing.

Original languageEnglish (US)
Pages (from-to)34-48
Number of pages15
JournalAcademy of Management Perspectives
Volume21
Issue number4
StatePublished - Nov 2007

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Organizational justice
Downsizing
Employees
Hiring
Customer satisfaction
Fairness
Citizenship behavior
Job performance
Reward system
Conflict management
Performance appraisal

ASJC Scopus subject areas

  • Marketing
  • Business and International Management
  • Strategy and Management

Cite this

The management of organizational justice. / Cropanzano, Russell; Bowen, David E.; Gilliland, Stephen W.

In: Academy of Management Perspectives, Vol. 21, No. 4, 11.2007, p. 34-48.

Research output: Contribution to journalArticle

Cropanzano, R, Bowen, DE & Gilliland, SW 2007, 'The management of organizational justice', Academy of Management Perspectives, vol. 21, no. 4, pp. 34-48.
Cropanzano, Russell ; Bowen, David E. ; Gilliland, Stephen W. / The management of organizational justice. In: Academy of Management Perspectives. 2007 ; Vol. 21, No. 4. pp. 34-48.
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