The technology transition model: A key to self-sustaining and growing communities of GSS users

Robert O. Briggs, Jay F. Nunamaker, David Tobey

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If Group Support Systems (GSS) are so good, why isn't everybody using them? A vast wealth of lab and field research shows that when the right GSS tool is applied to the right task, team productivity can be significantly enhanced (See Fjermestad & Hiltz, 1998; forthcoming for an exhaustive compendium of GSS lab and field research). Field studies of teams with tasks ranging from strategic planning (Adkins, et al., 1998; Dennis et al., 1997; Quaddus, Atkinson, and Levy, 1992) to IT requirements definition (Davison, 2000;) to military intelligence (Briggs, et al., 1998-99) can routinely achieve cycle time reductions of 75-90 % and labor savings of 30-50%. Yet an informal survey of GSS vendors suggests that there are fewer than 5,000 active GSS installations worldwide.

Original languageEnglish (US)
Article number63
Number of pages1
JournalProceedings of the Hawaii International Conference on System Sciences
StatePublished - Jan 1 2001


ASJC Scopus subject areas

  • Computer Science(all)

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