Theoretical and methodological issues in group support systems research: Learning from groups gone awry

Leonard M. Jessup, Joey F. George

Research output: Contribution to journalArticle

14 Scopus citations

Abstract

The amount of research on group support systems (GSS) is growing quickly. One component of GSS, anonymous interaction, has received a great deal of attention recently. The quantitative and qualitative research thus far on anonymous GSS interaction suggests that the effects of GSS anonymity on group processes and outcomes are positive and/or neutral. In this article, the authors explore the potential for negative and/or dysfunctional, consequences of GSS anonymity and discuss the relevant implications and research questions to be asked and answered.

Original languageEnglish (US)
Pages (from-to)394-413
Number of pages20
JournalSmall Group Research
Volume28
Issue number3
DOIs
StatePublished - Aug 1997

ASJC Scopus subject areas

  • Social Psychology
  • Applied Psychology

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