Understanding process knowledge change in enterprise system implementation: A framework and case study

Kelly J. Fadel, Mohan Tanniru, Suzanne P Weisband

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

The adoption of an enterprise system often results in a substantial change of the supported business processes. Research in the area of business process redesign has traditionally focused on performance metrics for measuring process change. However, from the perspective of an employee performing the business process, such measurements are inadequate because they fail to account for the knowledge change required for the employee to perform the new process. This paper presents a framework of process change elements from the knowledge perspective. We show how the framework relates to a training knowledge framework proposed by other researchers and discuss its implications for selection of training strategies. We then discuss applications to and preliminary findings from a case study involving enterprise system adoption at the healthcare facility of a large public university.

Original languageEnglish (US)
Title of host publicationAssociation for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale
Pages983-994
Number of pages12
Volume2
StatePublished - 2005
Event11th Americas Conference on Information Systems, AMCIS 2005 - Omaha, NE, United States
Duration: Aug 11 2005Aug 15 2005

Other

Other11th Americas Conference on Information Systems, AMCIS 2005
CountryUnited States
CityOmaha, NE
Period8/11/058/15/05

Fingerprint

Industry
Personnel
employee
university
knowledge
performance

Keywords

  • Business process change
  • Enterprise systems
  • Knowledge change
  • Knowledge management
  • Learning transfer
  • Training

ASJC Scopus subject areas

  • Computer Science Applications
  • Computer Networks and Communications
  • Information Systems
  • Library and Information Sciences

Cite this

Fadel, K. J., Tanniru, M., & Weisband, S. P. (2005). Understanding process knowledge change in enterprise system implementation: A framework and case study. In Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale (Vol. 2, pp. 983-994)

Understanding process knowledge change in enterprise system implementation : A framework and case study. / Fadel, Kelly J.; Tanniru, Mohan; Weisband, Suzanne P.

Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale. Vol. 2 2005. p. 983-994.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Fadel, KJ, Tanniru, M & Weisband, SP 2005, Understanding process knowledge change in enterprise system implementation: A framework and case study. in Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale. vol. 2, pp. 983-994, 11th Americas Conference on Information Systems, AMCIS 2005, Omaha, NE, United States, 8/11/05.
Fadel KJ, Tanniru M, Weisband SP. Understanding process knowledge change in enterprise system implementation: A framework and case study. In Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale. Vol. 2. 2005. p. 983-994
Fadel, Kelly J. ; Tanniru, Mohan ; Weisband, Suzanne P. / Understanding process knowledge change in enterprise system implementation : A framework and case study. Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale. Vol. 2 2005. pp. 983-994
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