Understanding process knowledge change in enterprise system implementation: A framework and case study

Kelly J. Fadel, Mohan Tanniru, Suzanne P. Weisband

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

The adoption of an enterprise system often results in a substantial change of the supported business processes. Research in the area of business process redesign has traditionally focused on performance metrics for measuring process change. However, from the perspective of an employee performing the business process, such measurements are inadequate because they fail to account for the knowledge change required for the employee to perform the new process. This paper presents a framework of process change elements from the knowledge perspective. We show how the framework relates to a training knowledge framework proposed by other researchers and discuss its implications for selection of training strategies. We then discuss applications to and preliminary findings from a case study involving enterprise system adoption at the healthcare facility of a large public university.

Original languageEnglish (US)
Title of host publicationAssociation for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005
Subtitle of host publicationA Conference on a Human Scale
Pages983-994
Number of pages12
StatePublished - Dec 1 2005
Event11th Americas Conference on Information Systems, AMCIS 2005 - Omaha, NE, United States
Duration: Aug 11 2005Aug 15 2005

Publication series

NameAssociation for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale
Volume2

Other

Other11th Americas Conference on Information Systems, AMCIS 2005
CountryUnited States
CityOmaha, NE
Period8/11/058/15/05

Keywords

  • Business process change
  • Enterprise systems
  • Knowledge change
  • Knowledge management
  • Learning transfer
  • Training

ASJC Scopus subject areas

  • Computer Science Applications
  • Computer Networks and Communications
  • Information Systems
  • Library and Information Sciences

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    Fadel, K. J., Tanniru, M., & Weisband, S. P. (2005). Understanding process knowledge change in enterprise system implementation: A framework and case study. In Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale (pp. 983-994). (Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale; Vol. 2).