User misconceptions of information retrieval systems

Hsinchun Chen, Vasant Dhar

Research output: Contribution to journalArticle

35 Scopus citations

Abstract

We report results of an investigation where thirty subjects were observed performing subject-based search in an online catalog system. The observations have revealed a range of misconceptions users have when performing subject-based search. We have developed a taxonomy that characterizes these misconceptions and a knowledge representation which explains these misconceptions. Directions for improving search performance are also suggested.

Original languageEnglish (US)
Pages (from-to)673-692
Number of pages20
JournalInternational Journal of Man-Machine Studies
Volume32
Issue number6
DOIs
StatePublished - Jun 1990

ASJC Scopus subject areas

  • Engineering(all)

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