The research reported in this paper focuses on the question of why Wikipedia articles are different in quality. Since these articles are developed in an open and social environment, our work investigates if the social capital of contributors plays a role in determining the quality of the articles. We focus on three major types of social capital with respect to teams of contributors working on Wikipedia articles: internal bonding, external bridging and functional diversity. Through a social network analysis of these articles based on a dataset extracted from its edit history, our research finds that all three types of social capital have a significant impact on their quality. In addition, we found that internal bonding interacts positively with external bridging resulting in a multiplier effect on article quality. The findings of our research have implications for developing automated techniques for quality assessment of Wikipedia and also provide insights into improving quality of these articles.
ASJC Scopus subject areas
- Information Systems and Management