Validation of a knowledge-based system: The ICE case

Ajay S. Vinze, Douglas R. Vogel, Jay F Nunamaker

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The authors present results from a validation study conducted on a knowledge-based system called ICE (Information Center Expert). The ICE system was developed to determine the software requirements of end-users and make appropriate recommendations. It incorporates the expertise of consultants from IBM/Endicott, IBM Tucson and the Center for the Management of Information (CMI) at the University of Arizona. It is found that the performance of ICE is comparable to that of the consultants at CMI. It is noted that the real use for ICE is as a front end to the consulting process that will enable CMI consultants to restrict their efforts to exceptional cases, i.e., cases that are not adequately covered by the ICE system. This alteration to the consulting process would enhance the effectiveness of the software selection process for users and also prove helpful to the consultants by reducing the number of situations requiring their attention.

Original languageEnglish (US)
Title of host publicationProceedings of the Hawaii International Conference on System Science
EditorsLee W. Hoevel, Bruce D. Shriver, Jay F.Jr. Nunamaker, Ralph H.Jr. Sprague, Velijko Milutinovic
PublisherPubl by Western Periodicals Co
Pages239-246
Number of pages8
Volume3
ISBN (Print)0818620102
StatePublished - 1990
Externally publishedYes
EventProceedings of the Twenty-Third Annual Hawaii International Conference on System Sciences. Volume 1: Architecture Track - Kailua-Kona, HI, USA
Duration: Jan 2 1990Jan 5 1990

Other

OtherProceedings of the Twenty-Third Annual Hawaii International Conference on System Sciences. Volume 1: Architecture Track
CityKailua-Kona, HI, USA
Period1/2/901/5/90

Fingerprint

Knowledge based systems
Information services
Expert systems

ASJC Scopus subject areas

  • Engineering(all)
  • Software
  • Industrial and Manufacturing Engineering

Cite this

Vinze, A. S., Vogel, D. R., & Nunamaker, J. F. (1990). Validation of a knowledge-based system: The ICE case. In L. W. Hoevel, B. D. Shriver, J. F. J. Nunamaker, R. H. J. Sprague, & V. Milutinovic (Eds.), Proceedings of the Hawaii International Conference on System Science (Vol. 3, pp. 239-246). Publ by Western Periodicals Co.

Validation of a knowledge-based system : The ICE case. / Vinze, Ajay S.; Vogel, Douglas R.; Nunamaker, Jay F.

Proceedings of the Hawaii International Conference on System Science. ed. / Lee W. Hoevel; Bruce D. Shriver; Jay F.Jr. Nunamaker; Ralph H.Jr. Sprague; Velijko Milutinovic. Vol. 3 Publ by Western Periodicals Co, 1990. p. 239-246.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Vinze, AS, Vogel, DR & Nunamaker, JF 1990, Validation of a knowledge-based system: The ICE case. in LW Hoevel, BD Shriver, JFJ Nunamaker, RHJ Sprague & V Milutinovic (eds), Proceedings of the Hawaii International Conference on System Science. vol. 3, Publ by Western Periodicals Co, pp. 239-246, Proceedings of the Twenty-Third Annual Hawaii International Conference on System Sciences. Volume 1: Architecture Track, Kailua-Kona, HI, USA, 1/2/90.
Vinze AS, Vogel DR, Nunamaker JF. Validation of a knowledge-based system: The ICE case. In Hoevel LW, Shriver BD, Nunamaker JFJ, Sprague RHJ, Milutinovic V, editors, Proceedings of the Hawaii International Conference on System Science. Vol. 3. Publ by Western Periodicals Co. 1990. p. 239-246
Vinze, Ajay S. ; Vogel, Douglas R. ; Nunamaker, Jay F. / Validation of a knowledge-based system : The ICE case. Proceedings of the Hawaii International Conference on System Science. editor / Lee W. Hoevel ; Bruce D. Shriver ; Jay F.Jr. Nunamaker ; Ralph H.Jr. Sprague ; Velijko Milutinovic. Vol. 3 Publ by Western Periodicals Co, 1990. pp. 239-246
@inproceedings{fea82be1b2814f8581eabaaa26f27b92,
title = "Validation of a knowledge-based system: The ICE case",
abstract = "The authors present results from a validation study conducted on a knowledge-based system called ICE (Information Center Expert). The ICE system was developed to determine the software requirements of end-users and make appropriate recommendations. It incorporates the expertise of consultants from IBM/Endicott, IBM Tucson and the Center for the Management of Information (CMI) at the University of Arizona. It is found that the performance of ICE is comparable to that of the consultants at CMI. It is noted that the real use for ICE is as a front end to the consulting process that will enable CMI consultants to restrict their efforts to exceptional cases, i.e., cases that are not adequately covered by the ICE system. This alteration to the consulting process would enhance the effectiveness of the software selection process for users and also prove helpful to the consultants by reducing the number of situations requiring their attention.",
author = "Vinze, {Ajay S.} and Vogel, {Douglas R.} and Nunamaker, {Jay F}",
year = "1990",
language = "English (US)",
isbn = "0818620102",
volume = "3",
pages = "239--246",
editor = "Hoevel, {Lee W.} and Shriver, {Bruce D.} and Nunamaker, {Jay F.Jr.} and Sprague, {Ralph H.Jr.} and Velijko Milutinovic",
booktitle = "Proceedings of the Hawaii International Conference on System Science",
publisher = "Publ by Western Periodicals Co",

}

TY - GEN

T1 - Validation of a knowledge-based system

T2 - The ICE case

AU - Vinze, Ajay S.

AU - Vogel, Douglas R.

AU - Nunamaker, Jay F

PY - 1990

Y1 - 1990

N2 - The authors present results from a validation study conducted on a knowledge-based system called ICE (Information Center Expert). The ICE system was developed to determine the software requirements of end-users and make appropriate recommendations. It incorporates the expertise of consultants from IBM/Endicott, IBM Tucson and the Center for the Management of Information (CMI) at the University of Arizona. It is found that the performance of ICE is comparable to that of the consultants at CMI. It is noted that the real use for ICE is as a front end to the consulting process that will enable CMI consultants to restrict their efforts to exceptional cases, i.e., cases that are not adequately covered by the ICE system. This alteration to the consulting process would enhance the effectiveness of the software selection process for users and also prove helpful to the consultants by reducing the number of situations requiring their attention.

AB - The authors present results from a validation study conducted on a knowledge-based system called ICE (Information Center Expert). The ICE system was developed to determine the software requirements of end-users and make appropriate recommendations. It incorporates the expertise of consultants from IBM/Endicott, IBM Tucson and the Center for the Management of Information (CMI) at the University of Arizona. It is found that the performance of ICE is comparable to that of the consultants at CMI. It is noted that the real use for ICE is as a front end to the consulting process that will enable CMI consultants to restrict their efforts to exceptional cases, i.e., cases that are not adequately covered by the ICE system. This alteration to the consulting process would enhance the effectiveness of the software selection process for users and also prove helpful to the consultants by reducing the number of situations requiring their attention.

UR - http://www.scopus.com/inward/record.url?scp=0025229787&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0025229787&partnerID=8YFLogxK

M3 - Conference contribution

AN - SCOPUS:0025229787

SN - 0818620102

VL - 3

SP - 239

EP - 246

BT - Proceedings of the Hawaii International Conference on System Science

A2 - Hoevel, Lee W.

A2 - Shriver, Bruce D.

A2 - Nunamaker, Jay F.Jr.

A2 - Sprague, Ralph H.Jr.

A2 - Milutinovic, Velijko

PB - Publ by Western Periodicals Co

ER -