When disclosure is involuntary: Empowering users with control to reduce concerns

David W. Wilson, Ryan M. Schuetzler, Bradley Dorn, Jeffrey G. Proudfoot, Joseph S Valacich

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Scopus citations

Abstract

Modern organizations must carefully balance the practice of gathering large amounts of valuable data from individuals with the associated ethical considerations and potential negative public image inherent in breaches of privacy. As it becomes increasingly commonplace for many types of information to be collected without individuals' knowledge or consent, managers and researchers alike can benefit from understanding how individuals react to such involuntary disclosures and how these reactions can impact evaluations of the data-collecting organizations. This research develops and empirically tests a theoretical model that shows how empowering individuals with a sense of control over their personal information can help mitigate privacy concerns following an invasion of privacy. Using a controlled experiment with 94 participants, we show that increasing control can reduce privacy concerns and significantly influence individuals' attitudes toward the organization that has committed a privacy invasion. We discuss theoretical and practical implications of our work.

Original languageEnglish (US)
Title of host publication2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015
PublisherAssociation for Information Systems
StatePublished - 2015
Event2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015 - Fort Worth, United States
Duration: Dec 13 2015Dec 16 2015

Other

Other2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015
CountryUnited States
CityFort Worth
Period12/13/1512/16/15

Keywords

  • Involuntary disclosure
  • Perceived control
  • Privacy

ASJC Scopus subject areas

  • Computer Science Applications
  • Statistics, Probability and Uncertainty
  • Library and Information Sciences
  • Applied Mathematics

Fingerprint Dive into the research topics of 'When disclosure is involuntary: Empowering users with control to reduce concerns'. Together they form a unique fingerprint.

  • Cite this

    Wilson, D. W., Schuetzler, R. M., Dorn, B., Proudfoot, J. G., & Valacich, J. S. (2015). When disclosure is involuntary: Empowering users with control to reduce concerns. In 2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015 Association for Information Systems.