Work practices of system administrators: Implications for tool design

Nicole F. Velasquez, Suzanne P. Weisband

Research output: Chapter in Book/Report/Conference proceedingConference contribution

16 Scopus citations

Abstract

System administrators are specialized workers and computer users. As skilled workers in complex and high-risk environments, intuition tells us this unique user group may have requirements of the systems and software they use that differ from the requirements of regular computer users. An examination of system administrator work practices sheds light on the system attributes and characteristics they need to do their jobs. Through shadowing, interviews, and a review of previous system administrator studies, we present information and system quality attributes that appear to be important to system administrators. Following a discussion of these attributes, we present a model of user satisfaction that provides actionable guidance and an integration of the attributes. We close with a discussion of the research findings and a call for future research in this area.

Original languageEnglish (US)
Title of host publicationProceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology, CHiMiT '08
DOIs
StatePublished - Dec 1 2007
Event2nd ACM Symposium on Computer Human Interaction for Management of Information Technology, CHiMiT '08 - San Diego, CA, United States
Duration: Nov 14 2008Nov 15 2008

Publication series

NameProceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology, CHiMiT '08

Other

Other2nd ACM Symposium on Computer Human Interaction for Management of Information Technology, CHiMiT '08
CountryUnited States
CitySan Diego, CA
Period11/14/0811/15/08

Keywords

  • Design
  • System administrator
  • User satisfaction
  • Work practice

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Information Systems
  • Software

Cite this

Velasquez, N. F., & Weisband, S. P. (2007). Work practices of system administrators: Implications for tool design. In Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology, CHiMiT '08 [1] (Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology, CHiMiT '08). https://doi.org/10.1145/1477973.1477975